Remember “The Jetsons” in the ’60s? Some of the show’s futuristic technology is already here, present in your neighborhood cafe. From table-mounted iPad ordering stations to hand-held payment programs and self-serve wine stations, today’s service includes almost as many technology devices as people.
Behind the scenes, managers use technology to direct operations; schedule and communicate with staff; and review shift revenue, inventory and labor cost reports. While much of today’s technology is used for managing and marketing the restaurant, it also affects customer service. The challenge today’s operator faces is balancing technology with superb, hands-on service.
– Chris Tripoli, A’la Carte Foodservice Consulting Group